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Dealers. First. Always.

Terms and Conditions

1. Privacy: We will not rent or sell your name, address, email address, credit card information or any other personal information to any third party. If you have purchased from us or have created an account with us, we may occasionally update you via email to announce special discounts or new features. If you do not wish to receive email from us, simply follow the instructions to unsubscribe.

2. Shipment: All shipments are made F.O.B. DWG's shipping point unless specified. DWG selects the carrier. Title to products and risk of loss pass to Buyer upon delivery of the products by DWG to the carrier or delivery service. Buyer assumes all risk of loss in shipping and all liability for loss or damage, whether direct, indirect, consequential or otherwise, due to delays once the products have been delivered to the carrier.

3. Delivery: DWG shall not be responsible for loss, damage, delay or failure with respect to the products if due to or arising from shortage of raw materials, fires, labor troubles of any kind, accidents, breakdown of machinery, government acts of any kind, failure of manufacturers, subcontractors or suppliers to deliver materials or supplies or to provide services as agreed or contemplated by past dealings, transportation difficulties of any kind, acts of God, acts of Buyer or anything reasonably beyond DWG's control, whether or not presently occurring or contemplated by either party. DWG shall not be liable for damages, general, consequential or otherwise, or for failure to give notice of any delay until it shall have such additional time within which to deliver the products as may be reasonably necessary under the circumstances and shall have the right to apportion its inventory among its customers.

4. Return Policy:

Return for Credit Unused Product: At its option, DWG may accept as a return for store credit unused product in its original package and in a condition that could be sold as new providing the product was purchased from DWG no more than fourteen (14) days prior to the date of return. Buyer must provide proof of purchase within the preceding fourteen (14) days and method of payment. Buyer shall be responsible for any freight on returns and returns must include all original instructions and packaging within the original box. Restocking fees will apply. Special order items are, at DWG's option, non-returnable or may be returned and subject to a restocking fee. For non-returnable items, no return privileges apply. It is the customer's responsibility to confirm compatibility of items purchased with existing systems before purchasing. Return requests for reason of not compatible may be denied.

Return for Refund: DWG does not offer returns for refunds, but in certain cases may offer a refund in good faith. The 20% restocking fee (minimum of $25) will apply. In some cases DWG may reduce the restocking fee in good faith, at the sole discretion of DWG. The bare minimum of a 5% restocking fee will always apply due to merchant fees that are charged at the time of processing and also at the time of the refund.

Defective Product Replacement Policy: Solely as a convenience to Buyer, any product that is initially defective (bad-out-of-the-box) may be exchanged for a new product at no charge to Buyer in accordance with the manufacturer's policy that is being passed along to Buyer by DWG or, at DWG's option, be returned for credit in accordance with the manufacturer's policy. Manufacturers' policies may vary. Buyer must provide a copy of the invoice number for the product being returned. DWG will, at Buyer's cost for freight, take the product and send it to the manufacturer. If the manufacturer determines that the product is not defective (bad-out-of-the-box) or not otherwise new, Buyer shall pay DWG all charges relating to the product as well as the replacement product previously given or, if applicable, have the credit given to Buyer reversed.

Repairs of Product Under Warranty: As a convenience to and on behalf of Buyer, DWG will ship products for warranty or other service to the appropriate manufacturer in which event any repair, shipping or handling costs will be passed on to Buyer.

5. Cancelled Orders: Due to the special order nature of many of the items that we sell, cancelled orders are subject to a 20% restocking fee. Additionally, credit card refunds are subject to a 3% credit card processing fee. For non-cancelable items, no cancellation privileges apply.

6. Damaged Items: If you observe that the box in which your items arrived in appears damaged by the shipping provider, you must contact us immediately upon receipt so we can arrange an on-site evaluation by our Shipping Provider.

7. Exclusion of Warranties: DWG provides no warranties of any kind, either express or implied. Individual products may carry manufacturer's warranties. DWG is not a party to these warranties (if any) and delivers these products with warranty solely on a pass-through basis. DWG assigns to its customers those warranties and only those warranties extended by its vendors. DWG does not itself warrant any product and sells only on an as is basis. If any product fails to meet the limited vendor warranty, DWG shall, at its option, correct any such failure by repairing any defective or damaged parts of damaged product, or make available, F.O.B. shipping point, any necessary repaired or replacement parts. DWG reserves the right to replace any product under the vendor warranty with new or remanufactured product. DWG will not be responsible for labor costs of removal or reinstallation of products. The repaired or replaced product is then warranted only if and to the extend warranted by its vendor. This Exclusion of Warranties section sets forth the exclusive remedies for claims based on any defect, failure, malfunction, or any other performance or non-performance of any product, whether the claim is in contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, and however instituted. The foregoing limited warranty is exclusive and in lieu of all other warranties, whether written, oral, implied or statutory. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OR BY MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

DWG encourages Customers to return products directly to the manufacturer or other approved service location for prompt warranty or other repair service. As a convenience to and on behalf of the customer, DWG will ship products for warranty or other service to the appropriate vendor, in which event any repair, shipping or handling costs will be passed to the customer.

8. Limitation of Liability: DWG's liability to Buyer on any claim of any kind, whether as a result of breach of contract, warranty, indemnity, tort (including negligence), strict liability or otherwise, for any loss or damage arising out of, connected with, or resulting from the transaction, or from DWG's performance or breach thereof, or from the design, manufacture, sale, resale, installation, repair, operation or use of any products furnished herein, shall in no event exceed the price paid by Buyer for the products which give rise to the claim, which amount shall be fixed as liquidated damages and not as a penalty, and shall be the complete and exclusive remedy against the DWG. Any such liability shall terminate upon the expiration of the applicable warranty period. IN NO EVENT, WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY, INDEMNITY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, SHALL DWG OR ITS SUPPLIERS OR VENDORS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUES, LOSS OF USE OF THE PRODUCTS OR ANY ASSOCIATED EQUIPMENT, DAMAGE TO ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE PRODUCTS, FACILITIES OR SERVICES, DOWN TIME COSTS, OR CLAIMS OF THIRD PERSONS WHO BUY FROM OR DEAL WITH CUSTOMERS OF SELLER FOR SUCH DAMAGES.

9. Payments: DWG offers flexible upfront payment options as a courtesy to our customers, including Credit Card and ACH. Net 30 customers agree to pay their bills within 30 days of invoice date by check or ACH. All open balances are subject to late fees at the rate of 18% per annum, automatically billed every 30 days until the late balance is cleared.

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DWG - 800 Shames Drive , Westbury , NY 11590 , USA - 516-933-4900
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