Terms and Conditions

1. Privacy: We will not rent or sell your name, address, email address, credit card information, or any other personal information to any third party. If you have purchased from us or created an account, we may occasionally update you via email to announce special discounts or new features. If you do not wish to receive email, simply follow the unsubscribe instructions.

2. Shipment: All shipments are made F.O.B. DWG's shipping point unless specified. DWG selects the carrier. Title to products and risk of loss pass to Buyer upon delivery to the carrier. Buyer assumes all risk once products are handed over.

3. Delivery: DWG shall not be responsible for loss, damage, delay, or failure with respect to products due to shortages of raw materials, fires, labor troubles, accidents, machinery breakdowns, government acts, supplier failures, transportation difficulties, acts of God, or Buyer's actions. DWG may apportion its inventory among customers, and liability for damages is limited as specified.

4. Return for Credit Unused Product: At its option, DWG may accept returns for store credit for unused products in their original packaging and condition that could be sold as new, provided the product was purchased within 14 days. Buyer must provide proof of purchase and method of payment. Buyer is responsible for return freight; restocking fees apply. Special order items are non-returnable or subject to a restocking fee. It is the customer's responsibility to confirm compatibility before purchase. Return requests due to incompatibility may be denied.

5. Return for Refund: DWG does not offer returns for refunds, but in certain cases may offer a refund in good faith. A 20% restocking fee (minimum $25) applies; in some cases, DWG may reduce the fee in good faith. A minimum of 5% restocking fee applies due to processing costs.

6. Defective Product Replacement Policy: Defective products may be exchanged for a new product at no charge or returned for credit per the manufacturer's policy. Buyer must provide proof of purchase. DWG will, at Buyer's cost, ship the product to the manufacturer. If the product is found not defective, Buyer shall pay all related charges.

7. Repairs of Product Under Warranty: DWG will ship products for warranty or service to the appropriate manufacturer; any repair, shipping, or handling costs will be passed on to Buyer.

8. Cancelled Orders: Cancelled orders are subject to a 20% restocking fee. Credit card refunds incur a 3% processing fee. For non-cancelable items, no cancellation privileges apply.

9. Damaged Items: If you receive products in a visibly damaged container, contact us immediately so we can arrange an on-site evaluation by our shipping provider.

10. Exclusion of Warranties: DWG provides no warranties, express or implied. Manufacturer warranties are passed on to the Buyer. DWG sells products on an as is basis. If a product fails to meet the limited vendor warranty, DWG may repair, replace, or credit the product per the manufacturer's terms. This limited warranty is exclusive and in lieu of all other warranties.

DWG encourages Customers to return products directly to the manufacturer or an approved service location for prompt warranty or repair service. DWG will ship products for service to the appropriate vendor at Buyer's cost.

11. Limitation of Liability: DWG's liability on any claim shall not exceed the price paid by Buyer for the products that give rise to the claim. DWG and its vendors shall not be liable for any special, consequential, incidental, or punitive damages, and liability terminates after the applicable warranty period.

12. Payments: DWG offers flexible upfront payment options, including Credit Card and ACH. Net 30 customers agree to pay within 30 days of the invoice date by check or ACH. Open balances are subject to an 18% per annum late fee, billed every 30 days until resolved.

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