Your assurance of quality and support – learn about our policies, RMA process, and how we protect your investment.
At DWG, we stand behind the products we sell. Our Returns and Warranty Policies ensure that you receive quality products and that any issues are addressed promptly. For complete details, please refer to our Terms and Conditions.
To submit a Return Merchandise Authorization (RMA), please complete our RMA Request Form. This form gathers all the necessary information to process your return efficiently.
DWG is here to assist with warranty services in cooperation with our manufacturer partners. We work closely with them to ensure that any warranty service or product replacement is handled swiftly and efficiently.
Q: What should I do if my product arrives damaged?
A: Contact us immediately upon receipt so we can arrange an evaluation.
Q: How do I track my warranty repair request?
A: Once your repair is initiated, you'll receive an email with tracking details.
If you have any questions regarding warranty, repairs, or returns, please contact our customer service team at sales@dwgdistribution.com or call (516) 933-4900.
We encourage you to review our Terms and Conditions carefully to fully understand our policies. Our goal is to ensure you are supported throughout your purchase experience.
