DWG was established in 2002 and has grown into a leading commercial distributor for security, A/V, and technology service professionals. We provide an extensive product range along with technical support, system design services, and exclusive dealer pricing.
Yes! DWG sells primarily to security, A/V, and technology service professionals. Our dealer pricing is designed exclusively for our trade partners.
While there is no official minimum, we generally expect a starting level of around $20,000 per year to help us maintain our service standards and discount benefits.
Our focus is on licensed security, A/V, and technology installation professionals. Most of our brands are dealer‑only; if you're a homeowner or a business seeking installation services, we recommend working with a professional systems integrator.
Currently, reseller pricing and dealer program benefits are reserved for companies that professionally install and integrate our products.
Yes, DWG sells and ships products globally. (Please note that some brands may be restricted to sales within the United States based on manufacturer agreements.)
We offer a comprehensive range of equipment including video surveillance, audio/video, access control, intrusion, connectivity, and fire & safety products all sourced from leading manufacturers.
For non-dealer orders placed on our ecommerce site, the minimum subtotal is typically $300. (This minimum is generally waived for active dealers.)
Because our inventory is dynamic with thousands of items moving through multiple warehouses, we require a customer record and an initial quote before providing accurate stock availability details.
Shipping is calculated automatically based on destination, weight, and dimensions. Consolidated orders often result in lower per-item shipping costs, and free or reduced shipping may be available for qualifying orders.
Yes. Orders can be picked up from our Westbury, NY warehouse by selecting Customer Pickup at checkout. We'll coordinate a convenient pickup time with you.
We accept credit cards online. For US-based commercial customers, credit terms may be negotiated based on your purchasing volume and credit evaluation. For non-US customers, payment is typically by bank wire transfer.
Once we confirm and verify an order, we send a secure credit card payment link to ensure your sensitive information isn't stored on our system and to allow you to review your order details before payment is processed.
Please click here to view our Terms and Conditions, which include details on our Return Policy.
Lead times vary by product category. Everyday items typically ship within 1 to 2 days, while specialized or less common items may require 5 to 7 business days. We always strive to communicate any delays promptly.
Best pricing is achieved through consistent, healthy order volume, commitment to specific brands, and participation in our specialized programs (such as manufacturer project registrations). We work to pass along any savings we secure to our dealers.
Some brands do not enforce strict dealer channel protection, resulting in pricing that can appear similar to retail. Your profit comes not only from product margins but also from the value-added services like logistics, integration, and system design you provide.
Yes. We offer industry-leading technical support and system design services primarily for active dealer accounts. In some cases, non-dealers may access support on a fee basis.
Absolutely. Our expert team assists in designing projects with fully compatible products, ensuring seamless integration and optimized performance. This service is available for customers committed to purchasing DWG's solutions.
Please contact our customer support team via phone or email for any further inquiries.
