As part of our complimentary suite of services, DWG provides free system design, sales assistance, and technical support for active customers. Active customers are those that are purchasing at a minimum average of $1,000.00 per month for the life of the account.
Technical support is offered by DWG on items and integrated systems purchased from DWG within the past 30 days; however, continued support is available for active customers. System design and product selection assistance are provided with the expectation that all components quoted by DWG will be purchased directly from DWG.
In cases where DWG staff assist on a project but items are purchased elsewhere, system design and product selection assistance will no longer be available to that customer. If there is an issue with any of our quotes for a particular project, please let us know so that we have the opportunity to continue earning your business.
For customers requiring support assistance who are not active, DWG offers paid system design and technical support service options.
